Troubleshooting Posit Team
Posit Team is designed to be a fully managed solution.
Debugging
Once configuring the Posit Team Native App for initial use each products’ logs and sytem health status is available in the management page.
User roles granted an appropriate application role can also access product service logs. Run the following Snowflake SQL to grant access:
Snowsight UI
GRANT APPLICATION ROLE POSIT_TEAM.POSIT_TEAM_ADMIN TO ROLE YOUR_USER_ROLE;Run the following to access individual product service logs:
Snowsight UI
-- controller service logs
SELECT SYSTEM$GET_SERVICE_LOGS('POSIT_TEAM.services.controller', 0, 'controller');
-- workbench service logs
SELECT SYSTEM$GET_SERVICE_LOGS('POSIT_TEAM.services.workbench', 0, 'workbench');
-- connect service logs
SELECT SYSTEM$GET_SERVICE_LOGS('POSIT_TEAM.services.connect', 0, 'connect');
-- package manager service logs
SELECT SYSTEM$GET_SERVICE_LOGS('POSIT_TEAM.services.package_manager', 0, 'package_manager');Known issues
Failed authenticating user error
By default Snowflake assigns secondary roles as ALL. If your account has modified this default behavior, users may encounter authentication issues. In that case, ensure that the default role for any user authenticating to the Posit Team App is set to either POSIT_TEAM_ADMIN or POSIT_TEAM_USER.
Invalid consent request error
Snowflake restricts the roles which can authenticate per their Snowflake Blocked OAuth roles docs. Currently the Workbench Native App authenticates with your default role. This error indicates that your default role is ACCOUNTADMIN, SECURITYADMIN, and/or ORGADMIN. To fix this issue, visit the Snowsight UI and change your default role to something other than these roles.
Support
If none of the troubleshooting steps help, please contact support or click on the Support button in the top right of the screen.
