Posit Support

How to contact Posit Support, how to file a ticket, etc.

Posit is happy to provide support for anyone using our products.

To focus on building the best products, Posit doesn’t provide installation or professional services. However, Posit has several Certified Partners that may be able to provide assistance.

Certified partners

If you require installation or professional services, including training, implementation, management, and development services, then please refer to our Full Service Certified Partners list.

Posit community

Posit Premium support is limited to our professional products. However, if your question is related to the open-source products, R, R code, or specific R packages, then please visit the Posit Community.

Open a support ticket

If you require assistance with one of the Posit professional products, then please do the following:

  1. Before opening a support ticket, run the appropriate diagnostic script for your server:

    Note

    If you are unable to run the diagnostics script, skip to step 2.

    Diagnostic instructions if running on a server or VM:

    sudo /opt/rstudio-connect/scripts/run-diagnostics.sh
    sudo rstudio-server run-diagnostics
    sudo /opt/rstudio-pm/bin/run-diagnostics

# If you unpacked the software in a non-default location, then run:

sudo ./bin/run-diagnostics

    Diagnostic instructions if running in a Kubernetes cluster:

  2. Use this form to file a support ticket, and include the following information:

    • Your name and company
    • What you are trying to do
    • What have you tried
    • Any errors that you received
    • The diagnostics file that was produced by running the diagnostics script (if applicable)

Posit strives to provide excellent and efficient customer service and support. The more information that you provide to us in the support ticket, the easier it is for us to support you in the best and most efficient way possible.

Support agreement

Our Support Agreement provides important details about the support that Posit provides.

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