Submitting a Posit Support ticket for the first time

Posit Support
Published

April 8, 2026

Abstract

How to submit a Posit Support ticket for the first time

Description

I am a new Posit user and I need to contact Support for the first time.

Note

For details on our support coverage, see the Posit Support Agreement.

Solution

Note

Your Posit Support account is separate from other Posit accounts you might have (e.g., shinyapps.io, posit.cloud, Connect Cloud, Posit AI).

  1. Go to the Posit Support site and click Premium email support in the top right corner to open the support form. Fill out the form with your product, version, operating system, business impact, and any additional diagnostic information.

    The Posit Support ticket submission form with fields for email address, subject, description, product, and operating system

    Posit Support ticket form

  2. A message appears letting you know the AI Assistant will check if it can help before routing your ticket. Click Next Step to continue.

    Message reading: Our AI assistant will check if we can help you right away. If you still need assistance afterwards, you can submit a ticket to our support team. Next Step button below.

    AI Assistant introduction message

  3. The AI Assistant analyzes your issue and displays a suggested response with a likely cause and solution. Select View AI answer to return to the response.

    AI Assistant panel showing a response with Likely Cause and Solution sections for a Posit Workbench issue

    AI Assistant response panel

  4. If the AI-provided response does not resolve your issue, select Submit to send your ticket to the support team.

    View AI answer button and Submit button with text reading: If this didn't help, please submit your ticket now to our support team

    View AI answer and Submit options

  5. After clicking Submit, you will see a warning indicating that you need to verify your email address. Check your email for one from Posit Support (support@posit.co) that contains a verification link.

    Warning message reading: Request not yet submitted. Please check your email to verify and submit your request.

    Email verification warning after ticket submission

  6. Click the verification link in the email. A dialog appears prompting you to set a password for your new Posit Support account.

    Dialog box prompting the user to enter their email address to receive a password setup link

    Set new password dialog
Important

The ticket will be suspended and not visible to the Support team until verification is complete.

Signing up before submitting a ticket

You can also create a Posit Support account before submitting a ticket by clicking Sign in on the support site and then selecting Sign up.

Posit Support homepage showing the Sign in button in the top right corner

Posit Support homepage with Sign in link highlighted

Sign in to Posit Support dialog with email and password fields, and links to sign up or get a password

Sign in to Posit Support dialog

Sign up to Posit Support dialog explaining that the account is for Posit Support only and is separate from other Posit service accounts, with fields for full name and email

Sign up to Posit Support dialog