Support

Community resources

Posit provides a community website where open-source RStudio users can go to get help with issues related to RStudio Server, R, R code, and the various R packages available in the R ecosystem. If you have such an issue, please visit https://forum.posit.co and post a message on the community forum, where other users and Posit employees can help you.

Professional Support

Workbench

Posit provides email support to our professional products customers to help troubleshoot issues and answer questions about the software. To focus on building the best products, Posit does not provide installation or professional services. If you require such assistance, please refer to our certified partners. For more information about the support we provide, please see the Support Agreement.

Posit support is limited to our professional products. If your question is related to the open-source RStudio Server, R, R code, or specific R packages, please visit https://forum.posit.co.

If your question is related to Posit Workbench, you can open a support ticket by:

  1. Running the diagnostics script:

    sudo rstudio-server run-diagnostics
    Note

    If you have not been able to download the software, skip this step.

  2. Email with:

  • Your name and company
  • What you are trying to do
  • What you have tried
  • Any errors you have received
  • The diagnostics file produced from step 1
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